Our Policies .






New  Horizons is registered for 90 children between the ages of 0
and 5.


The above is in accordance with the legal space requirements from Ofsted and is the overriding policy in respect
of admissions.


Other matters taken into account in deciding which child can be offered a place in the nursery are:

  • Availability of places, taking into account
    the staff/child ratios, the age of the child and the registration requirements
    • Children who have siblings who are already with us
  • When the application is received (extra weight is given to those who have been on the waiting list the longest)
  • The nursery’s ability to provide the facilities for the welfare of the child, including appropriate staffing arrangements
  • A child requiring a full-time place may have preference over one requiring a part-time place. This is dependent upon work commitments, occupancy and room availability
  • Extenuating circumstances affecting the child's welfare or the welfare of his/her family.


We operate an inclusion and equality policy and ensure that all children have
access to nursery places and services irrespective of their gender, race,
disability, religion or belief or sexual orientation of parents.


Prior to a child attending nursery, parents must complete and sign a contract and registration form. These forms provide the nursery with personal details relating to the child. For example, name, date of birth, address, emergency contact details, parental responsibilities,dietary requirements, collection arrangements, fees and sessions, contact details for parents, doctor’s contact details, health visitor contact details, allergies, parental consent and vaccinations etc.


Providers eligible to provide government funded places – England

 At New Horizons we currently provide free funded places available for children subject to availability. These places will be allocated on a first-come, first-served basis and can be booked a term in advance.

Please note for admissions for the free nursery education we have a termly intake, beginning the term following your child’s second or third birthday.



All funded sessions are now in line with the flexible arrangement as specified by the Government. When you register your child for their funded place we will discuss your needs, and as far as possible with availability and staffing arrangements we will accommodate your wishes.




Safeguarding and promoting the welfare of children, for the
sake of this policy is defined as:

  • Protecting children from
  • Preventing the impairment
         of children’s health or development
  • Ensuring that children are
         growing up in circumstances consistent with the provision of safe and
         effective care
  • Taking action to enable
         all children to have the best outcomes.

(Definition taken from
the HM Government document ‘Working together to safeguard children 2013’).


We at New Horizons support the children within our care,
protect them from maltreatment and have robust procedures in place to prevent
the impairment of children’s health and development. Safeguarding is a much
wider subject than the elements covered within this single child protection
policy, therefore this document should be used in conjunction with the other
nursery policies and procedures.


At New Horizons we will work with children, parents,
external agencies and the community to ensure the welfare and safety of
children and to give them the very best start in life. Children have the right
to be treated with respect and to be safe from any abuse in whatever form.


To this end we will:

Create an environment to encourage children to develop a
positive self-image

Encourage children to develop a sense of independence and
autonomy in a way that is appropriate to their age and stage of development

Provide a safe and secure environment for all children

Always listen to children.


Our nursery has a clear commitment to protecting children
and promoting welfare. Should anyone
believe that this policy is not being upheld, it is their duty to report the
matter to the attention of the nursery manager/owner person at
the earliest opportunity.


The legal framework for this policy is based on:

Safeguarding Vulnerable Groups Act (2006).


Practitioners have a duty to protect and promote the welfare
of children. Due to the many hours of care we are providing, staff will often
be the first people to sense that there is a problem. They may well be the
first people in whom children confide about abuse. The nursery has a duty to be
aware that abuse does occur in our society. 


This statement lays out the procedures that will be followed
if we have any reason to believe that a child in our care is subject to welfare
issues including physical, sexual, emotional abuse or neglect.


Our prime responsibility is the welfare and well-being of
all children in our care. As such we
believe we have a duty to the children, parents and staff to act quickly and
responsibly in any instance that may come to our attention. All staff will work
as part of a multi-agency team where needed in the best interests of the child.


New Horizons aims to:

  • Ensure that children are
         never placed at risk while in the charge of nursery staff
  • Ensure that
         confidentiality is maintained at all times
  • Ensure that all staff are
         trained to understand the safeguarding policy and procedure, are alert to
         identify possible signs of abuse, understand what is meant by child
         protection and are aware of the different ways in which children can be
         harmed including by other children i.e. bullying, discriminatory behaviour
  • Ensure that all staff are
         familiar and updated regularly with child protection issues and procedures
  • Ensure parents are fully
         aware of child protection policies and procedures when they register with
         the nursery and are kept informed of all updates when they occur
  • Keep the child at the
         centre of all we do
  • Regularly review and
         update this policy with staff and parents where appropriate.


Children will be supported by offering reassurance, comfort
and sensitive interactions. Activities will be devised according to individual
circumstances to enable children to develop confidence within their peer group.


Contact telephone numbers

Ofsted 0300 123 1231

Local Safeguarding Children’s Board (Customer 1st)
0808 800 4005


Types of abuse

Abuse and neglect are forms of maltreatment of a child.
Somebody may abuse or neglect a child by harming them, or by failing to act to
prevent harm. Children may be abused within a family, institution, or community
setting by those known to them or a stranger. This could be an adult or adults,
another child or children.


The signs and indicators listed below may not necessarily
indicate that a child has been abused, but will help us to recognise that
something may be wrong, especially if a child shows a number of these symptoms
or any of them to a marked degree.


Physical abuse

Action needs to be taken if staff have reason to believe
that there has been a physical injury to a child, including deliberate
poisoning; where there is definite knowledge, or reasonable suspicion that the
injury was inflicted or knowingly not prevented. These symptoms may include
bruising or injuries in an area that is not usual for a child, e.g. fleshy
parts of the arms and legs, back, wrists, ankles and face.


Many children will have cuts and grazes from normal
childhood injuries – these should also be logged and discussed with the nursery
manager or room leader.


Children and babies may be abused physically through shaking
or throwing. Other injuries may include burns or scalds. These are not usual
childhood injuries and should always be logged and discussed with the nursery



  • All signs of
         marks/injuries to a child, when they come into nursery or occur during
         time at the nursery, will be recorded as soon as noticed by a staff member
  • The incident will be
         discussed with the parent at the earliest opportunity
  • Such discussions will be
         recorded and the parent will have access to such records
  • If there appear to be any
         queries regarding the injury, the Local Safeguarding Children’s Board
         (LSCB) in the local authority will be notified.


Fabricated illness

This is also a type of physical abuse. This is where a child
is presented with an illness that is fabricated by the adult carer. The carer
may seek out unnecessary medical treatment or investigation. The signs may
include a carer exaggerating a real illness or symptoms, complete fabrication
of symptoms or inducing physical illness e.g. through poisoning, starvation,
inappropriate diet. This may also be presented through false allegations of
abuse or encouraging the child to appear disabled or ill to obtain unnecessary
treatment or specialist support.


Sexual abuse

Action needs be taken under this heading if the staff member
has witnessed occasion(s) where a child indicated sexual activity through
words, play, drawing, had an excessive pre-occupation with sexual matters, or
had an inappropriate knowledge of adult sexual behaviour or language. This may
include acting out sexual activity on dolls/toys or in the role play area with
their peers, drawing pictures that are inappropriate for a child, talking about
sexual activities or using sexual language or words. The child may become
worried when their clothes are removed, e.g. for nappy changes.


The physical symptoms may include genital trauma, discharge,
and bruises between the legs or signs of a sexually transmitted disease (STD).
Emotional symptoms could include a distinct change in a child’s behaviour. They
may be withdrawn or overly extroverted and outgoing. They may withdraw away
from a particular adult and become distressed if they reach out for them, but they
may also be particularly clingy to a potential abuser so all symptoms and signs
should be looked at together and assessed as a whole.


If a child starts to talk openly to an adult about abuse
they may be experiencing; the procedure stated later in this document under
‘recording abuse suspicions’ will be followed.



  • The adult should reassure
         the child and listen without interrupting if the child wishes to talk
  • The observed instances
         will be detailed in a confidential report
  • The observed instances
         will be reported to the nursery manager
  • The matter will be
         referred to LSCB in the local authority.


Emotional abuse

Action should be taken under this heading if the staff
member has reason to believe that there is a severe, adverse effect on the behaviour
and emotional development of a child, caused by persistent or severe ill
treatment or rejection.


This may include extremes of discipline where a child is
shouted at or put down on a consistent basis, lack of emotional attachment by a
parent, or it may include parents or carers placing inappropriate age or
developmental expectations upon them. Emotional abuse may also be imposed
through the child witnessing domestic abuse and alcohol and drug misuse by
adults caring for them.


The child is likely to show extremes of emotion with this
type of abuse. This may include shying away from an adult who is abusing them,
becoming withdrawn, aggressive or clingy in order to receive their love and
attention. This type of abuse is harder to identify as the child is not likely
to show any physical signs.



  • The concern should be
         discussed with the nursery manager/room supervisor
  • The concern will be
         discussed with the parent
  • Such discussions will be
         recorded and the parent will have access to such records
  • A Common Assessment
         Framework (CAF) may need to be completed 
  • If there appear to be any
         queries regarding the circumstances, the matter will be referred to the
         LSCB in the local authority.



Action should be taken under this heading if the staff
member has reason to believe that there has been persistent or severe neglect
of a child (for example, by exposure to any kind of danger, including cold and
starvation and failure to seek medical treatment when required on behalf of the
child), which results in serious impairment of the child's health or
development, including failure to thrive.

Signs may include a child persistently arriving at nursery
unwashed or unkempt, wearing clothes that are too small (especially shoes that
may restrict the child’s growth or hurt them), arriving at nursery in the same
nappy they went home in or a child having an illness that is not being
addressed by the parent. A child may also be persistently hungry if a parent is
withholding food or not providing enough for a child’s needs.


Neglect may also be shown through emotional signs, e.g. a
child may not be receiving the attention they need at home and may crave love
and support at nursery. They may be clingy and emotional. In addition, neglect
may occur through pregnancy as a result of maternal substance abuse.



  • The concern will be
         discussed with the parent
  • Such discussions will be
         recorded and the parent will have access to such records
  • A CAF may need to be
         completed (England
  • If there appear to be any
         queries regarding the circumstances the LSCB in the local authority will
         be notified.


Indicators of child abuse

  • Failure to thrive and meet
         developmental milestones
  • Fearful or withdrawn
  • Aggressive behaviour
  • Unexplained injuries to a
         child or conflicting reports from parents or staff
  • Repeated injuries
  • Unaddressed illnesses or


Recording suspicions of abuse and disclosures

Staff should make an objective record (supported by the
nursery manager or Designated Safeguarding Co-ordinator (DSCO)) of any
observation or disclosure and include:

  • Child's name
  • Child's address
  • Age of the child and date
         of birth
  • Date and time of the
         observation or the disclosure
  • Exact words spoken by the
  • Exact position and type of
         injuries or marks seen
  • Exact observation of an
         incident including any other witnesses
  • Name of the person to whom
         the concern was reported, with date and time; and the names of any other
         person present at the time.
  • Any discussion held with
         the parent(s) (where deemed appropriate).


These records should be signed by the person reporting this
and the Manager/DSCO, dated and kept in a separate confidential file.


If a child starts to talk to an adult about potential abuse
it is important not to promise the child complete confidentiality. This promise
cannot be kept. It is vital that the child is allowed to talk openly and
disclosure is not forced or words put into the child’s mouth. As soon as
possible after the disclosure it is vital details are logged down accurately.


It may be thought necessary that through discussion with all
concerned the matter needs to be raised with the LSCB and Ofsted and/or a
Common Assessment Framework (CAF) needs to be initiated. Staff involved may be
asked to supply details of any information/concerns they have with regard to a
child. The nursery expects all members of staff to co-operate with the LSCB and
Ofsted in any way necessary to ensure the safety of the children.


Staff must not make any comments either publicly or in
private about a parent’s or staff’s supposed or actual behaviour.


Staffing and volunteering

It is the policy of the nursery to provide a secure and safe
environment for all children. The nursery will therefore not allow an adult to
be left alone with a child who has not received their enhanced Disclosure and
Barring Service (DBS)/CRB clearance.


All staff will attend child protection training and receive
initial basic child protection training during their induction period. This
will include the procedures for spotting signs and behaviours of abuse and
abusers, recording and reporting concerns and creating a safe and secure
environment for the children in the nursery.


We have a named person within the nursery that takes lead
responsibility for safeguarding and co-ordinates child protection and welfare
issues. The nursery DSCO undertakes specific training and receives regular
updates to developments within this field.


The Designated Safeguarding Co-ordinator (DSCO) at the
nursery is: Bev Webb.


  • We provide adequate and
         appropriate staffing resources to meet the needs of children
  • Applicants for posts
         within the nursery are clearly informed that the positions are exempt from
         the Rehabilitation of Offenders Act 1974. Candidates are informed of the
         need to carry out checks before posts can be confirmed. Where applications
         are rejected because of information that has been disclosed, applicants
         have the right to know and to challenge incorrect information
  • We recheck the suitability
         of all adults working or volunteering with children, including anything in
         their private life or medical background that may affect their suitability to care
         for the children
  • We abide by Ofsted
         requirements in respect of references and suitability checks for staff and
         volunteers, to ensure that no disqualified person or unfit person works at
         the nursery or has access to the children
  • We ensure we receive at
         least two written references BEFORE a new member of staff commences
         employment with us
  • All students will have
         enhanced DBS checks conducted on them before their placement starts
  • Volunteers, including
         students, do not work unsupervised
  • We abide by the
         Safeguarding Vulnerable Groups Act (2006) requirements in respect of any
         person who is dismissed from our employment, or resigns in circumstances
         that would otherwise have lead to dismissal for reasons of child
         protection concern
  • We have procedures for
         recording the details of visitors to the nursery and take security steps
         to ensure that we have control over who comes into the nursery, so that no
         unauthorised person has unsupervised access to the children
  • All contractors/external
         workers will be enhanced DBS checked and the manager will request this
         before allowing them access to the nursery. All visitors/contractors will
         still be accompanied whilst on the premises, especially when in the areas
         the children use
  • All staff have access to a
         whistleblowing policy which will enable them to share any concerns that
         may arise about their colleagues in an appropriate manner
  • All staff will receive
         regular supervision meetings where opportunities will be made available to
         discuss child protection training and any needs for further support
  • The deployment of staff
         within the nursery allows for constant supervision and support. Where
         children need to spend time away from the rest of the group, the door will
         be left ajar or other safeguards will be placed into action to ensure the
         safety of the child and the adult.


Informing parents

Parents are normally the first point of contact. If a
suspicion of abuse is recorded, parents are informed at the same time as the
report is made, except where the guidance of the LSCB does not allow this. This
will usually be the case where the parent or family member is the likely
abuser, or where a child may be endangered by this disclosure. In these cases
the investigating officers will inform parents.



All suspicions, enquiries and external investigations are
kept confidential and shared only with those who need to know. Any information is shared under the guidance
of the LSCB.


Support to families

The nursery takes every step in its power to build up
trusting and supportive relations among families, staff and volunteers within
the nursery

The nursery continues to welcome the child and the family
whilst enquiries are being made in relation to abuse in the home situation.
Parents and families will be treated with respect in a non-judgmental manner
whilst any external investigations are carried out in the best interests of the

Confidential records kept on a child are shared with the
child's parents or those who have parental responsibility for the child, only
if appropriate under the guidance of the LSCB with the proviso that the care
and safety of the child is paramount. We will do all in our power to support
and work with the child's family.


Employees or volunteers of the nursery

If an allegation is made against a member of staff or
volunteer, we will follow the below procedure:


The allegation should be reported to the senior manager on
duty. If this person is the subject of the allegation then this should be
reported to the *owner/*registered person/*DSCO/*deputy manager instead.


The Local Authority Designated Officer (LADO), Ofsted and
the LSCB will then be informed immediately in order for this to be investigated
by the appropriate bodies promptly:

  • The LADO will be informed
         immediately for advice and guidance
  • A full investigation will
         be carried out by the appropriate professionals (LADO, Ofsted, LSCB) to
         determine how this will be handled
  • The nursery will follow all
         instructions from the LADO, Ofsted, LSCB and asks all staff members to do
         the same and co-operate where required
  • Support will be provided
         to all those involved in an allegation throughout the external
         investigation in line with LADO support and advice
  • The nursery reserves the
         right to suspend any member of staff during an investigation
  • All enquiries/external
         investigations/interviews will be documented and kept in a locked file
  • Unfounded allegations
         will result in all rights being re-instated
  • Founded allegations will
         be passed on to the relevant organisation (police) and will result in the
         termination of employment. Ofsted will be notified immediately of this
         decision. The nursery is also required to notify the Disclosure and
         Barring Service (DBS) to ensure their records are updated
  • All records will be kept
         until the person reaches normal retirement age or for 10 years if that is
         longer. This will ensure accurate information is available for references
         and future DBS checks and avoids any unnecessary re-investigation
  • The nursery retains the
         right to dismiss any member of staff in connection with founded
         allegations following an inquiry
  • Counselling will be
         available for any member of the nursery who is affected by an allegation,
         their colleagues in the nursery and the parents.



e-mail newhorizonsdaycare@hotmail.co.uk


Opening hours 7.30am to 6pm Monday to Friday


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New Horizons Day Care
33 James Carter Road

Mildenhall IP28 7DE



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